Plan before credit runs low
Choose the balance that should trigger a future top-up, or select a monthly date that fits your household budget.
Auto top-ups
Automatic water top-ups, with a budget you control
Plan automatic water top-ups with a low-balance threshold, monthly schedule and spending cap. WaterPesa currently saves draft rules without charging your account.
Low-balance triggerMonthly scheduleSpending capDraft setup
How it works
What you can expect
An automatic water top-up adds prepaid credit when a balance falls below a chosen threshold or on a scheduled date. WaterPesa currently lets you plan and save draft or paused top-up rules. Saving a rule does not authorize a payment, debit M-PESA or deliver meter credit. Live automation requires a verified account, customer consent and enabled payment and vending services.
Outcomes
Why this matters
Set a clear spending limit
Choose a top-up amount and monthly cap together, so the proposed rule stays within the budget you set.
Review before activation
Save your preferences as a draft and review the account and payment requirements. No automatic charge starts from a saved draft.
Capabilities
What the workflow includes
Choose a trigger
Plan around a low balance or a monthly date. Low-balance automation would require a current, reliable meter balance.
Choose the amount
Set how much each proposed top-up should add and the maximum total for the month.
Space out attempts
Set a waiting period between top-ups. A pending payment must be resolved before another attempt is considered.
Save or pause the plan
Keep the rule in draft or paused state. Payment authorization and live service activation are separate steps.
Your next step
FAQ
Frequently asked questions
Are automatic water top-ups live in WaterPesa?
No. The current account feature saves draft or paused rules for future activation. It does not initiate recurring payments or send prepaid credit to a meter.
Will saving a rule debit my M-PESA account?
No. Saving a top-up plan does not create a payment mandate or authorize a charge. Any future live payment setup needs explicit authorization and a supported provider connection.
Can I choose a monthly top-up instead of a low-balance trigger?
Yes. The planner supports a monthly day from 1 to 28 or a low-balance threshold. You also choose a top-up amount, monthly cap and waiting period.
Can auto top-ups prevent every water interruption?
No. Even an active top-up service cannot prevent supply outages, meter faults or payment failures. Always distinguish available credit from water availability.
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