Features

The WaterPesa product stack

A modular operating stack for water, money, meters, field operations, customer service and measurable outcomes.

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39 focused pages

Payments & reconciliation

Normalize provider transactions, match accounts, allocate bills, handle reversals and reconcile settlement without losing the accounting trail.

Smart-meter telemetry

Ingest raw meter/gateway payloads, preserve them append-only, normalize through versioned adapters and track read completeness and device health.

Water balance & NRW

Reconcile inflow, authorized consumption, storage change, transfers and gaps with explicit coverage and confidence.

Billing & tariff lineage

Version tariff rules, reproduce historical bills, explain charge lines and keep source reads linked to every calculation.

Anomaly & alert engine

Evaluate missing reads, continuous flow, spikes, reverse flow, tamper, threshold and contextual anomaly rules without silently changing account state.

Field operations

Assign water-specific work, support offline evidence capture, manage meter swaps and verify intervention outcomes.

GIS & asset operations

Model service areas, DMAs, buildings, connections, meters, tanks, pumps, valves, gateways and network assets using one canonical record.

Customer care & disputes

Give support teams one view of customer, account, bills, payments, readings, notices, complaints and operational incidents.

Audit, approvals & compliance

Record high-risk changes, access, approvals, data exports and evidence with before/after state, actor, reason and correlation ID.

Measurement & verification

Define baselines, pilot KPIs, interventions, verification periods and verified litres/revenue recovered.

Deal-flow & pilot command center

Track target organizations, stakeholders, signals, procurement windows, pilot design, tender requirements, consortiums and expansion paths.

AI assist with guardrails

Explain abnormal bills, summarize histories and anomalies, classify complaints and extract procurement requirements while keeping money, metrology and controls deterministic.

Meter passports & chain of custody

Track device identity, serial/model, installation interval, seal/QR, commissioning, certification and swaps without attaching commercial history to replaceable hardware.

Prepaid water & STS migration

Replace or overlay prepaid-meter software while preserving existing compatible hardware, customer balances and vending history through a secure vending boundary.

Water-quality evidence

Store sensor, field-test and laboratory observations by site with versioned rule sets and source evidence.

Supply schedules & outage communication

Publish rationing, maintenance, low-pressure and outage information with affected boundaries, evidence, customer notices and restoration confirmation.

Irregularity investigations

Review reverse flow, seal/tamper, bypass, occupied-zero-use and other signals through an evidence-based human investigation workflow.

Field inventory & parts

Reserve, issue, consume and return meters, seals, batteries, fittings and repair parts against work orders and technicians.

Evidence & verification ledger

Trace operational, commercial and impact claims back to immutable source records, methods, approvals and reproducible calculations.

Water & money data lineage

Follow raw meter data through normalized consumption, tariff calculation, bill, payment allocation, case and intervention outcomes.

Adapter health & interoperability

Operate meter, payment, GIS, regulatory and head-end integrations as versioned contracts with replay evidence and exit tests.

Data portability & exit readiness

Export canonical customer, meter, bill, payment, work-order and evidence history with schema manifests, checksums and access controls.

Performance benchmarking with confidence

Freeze KPI definitions, populations, periods, source coverage and confidence before comparing performance or reporting outcomes.

WaterPesa Community for SSSPs

A simpler operating mode for community schemes, estates, private operators and NGO/PBO water projects without weakening the core ledger.

Smart-meter software replacement

Replace an incumbent meter/revenue platform without automatically replacing compatible meters, gateways or historical data.

CIU binding & lifecycle management

Track CIU inventory, pairing, unbinding, replacement and loss without overwriting meter or customer history.

Gateway & collector operations

Operate collectors and gateways as active infrastructure with capacity, buffering, firmware, clocks, configuration and downstream-device context.

Remote command safety

Govern valve and configuration commands through policy, approvals, acknowledgement and physical-state verification.

Water service policy engine

Version low-balance warnings, grace, emergency credit, protected-customer holds, dispute holds and restoration rules instead of hard-coding them into meter logic.

Legacy-system crosswalk & identity continuity

Map every incumbent customer, account, service point, meter, CIU, payment and configuration identifier to canonical WaterPesa records without throwing history away.

Field diagnostics & local meter state

Capture authorized NFC, M-Bus, optical or manual diagnostic sessions, preserve raw payload references and compare local device truth with cloud state.

Incumbent API inventory

Document authorized runtime endpoints, schemas, authentication classes, idempotency, pagination and exports before designing a replacement adapter.

Alarm-rule governance

Version thresholds, change rules, suppression, correlation and work-order policies while keeping physical commands behind explicit approval gates.

Recovery, backup & rollback readiness

Track RPO/RTO, backup freshness, timed restore tests, dependencies and rollback runbooks as cutover evidence.

Report & formula parity

Replay critical incumbent reports against frozen inputs and compare WaterPesa field-by-field with explicit tolerances.

Scheduled job migration

Inventory cron/background jobs, classify side effects and shadow them safely before incumbent retirement.

Parallel-run reconciliation

Compare incumbent and WaterPesa totals and sampled record states across the same bounded period before production migration.

Batch & canary cutover

Move bounded customer/meter cohorts through evidence-based gates instead of switching an entire estate at once.

Cutover hypercare

Track first-hours and first-cycle incidents, billing/payment variance, read completeness and complaints until the migrated cohort is stable.