Confirm the state
Use the account reference, original currency and verified allocations to establish what remains outstanding.
Customer care
How to review water payment reminders before sending them
Separate overdue bills, pending payments and disputes so water-payment follow-up stays clear and useful.
Payment remindersCustomer careReconciliation
How it works
What you can expect
A good payment reminder starts with a reconciled account, not a list of unpaid-looking records. The WaterPesa demo blocks reminders for paid, pending and disputed sample accounts and produces drafts for eligible balances. This demonstrates the review step; it does not send a message.
Outcomes
Why this matters
Give a helpful next step
Include the account reference and amount, and tell the customer what to do if they already paid or need assistance.
Avoid repeat requests
A same-day duplicate draft is blocked in the preview. Production delivery also needs idempotent sends, receipts and an agreed reminder policy.
Capabilities
What the workflow includes
Pending
Check the provider result before treating the account as unpaid or initiating another charge.
Disputed
Route the issue for review rather than treating the reminder as a resolution.
Drafted
The operator can review the wording and remove an unwanted draft.
Delivered
This state requires real delivery evidence; it is not implemented by the local preview.
Your next step
FAQ
Frequently asked questions
Does a reminder change a balance?
No. A message is separate from a payment, allocation or bill adjustment.
Does the demo use real customer contact details?
No. It uses fictional households and has no external delivery connection.
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